Refund policy
Refund Policy for Nanny & Nature
Last updated: [Date]
At Nanny & Nature, we are committed to providing high-quality, sustainable cloth nappies that meet your expectations. If you are not satisfied with your purchase, please review our refund policy below.
1. Returns
We accept returns of eligible items in their original condition within [Return Period, e.g., 30 days] from the date of delivery. To be eligible for a return, items must be:
- Unused, unwashed, and in their original packaging.
- Free of any stains, marks, or damage.
Items that do not meet these conditions may not be eligible for a refund.
2. Initiating a Return
To initiate a return, please contact our customer service team at [Customer Support Email] or [Customer Support Phone Number] with your order number and reason for the return. Our team will guide you through the return process and provide the necessary details, including the return address.
3. Shipping Costs
Customers are responsible for return shipping costs, except in cases where the item was damaged, defective, or incorrect upon delivery. We recommend using a trackable shipping service for return packages, as we cannot guarantee receipt of items without tracking.
4. Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund:
- If approved, the refund will be processed to your original payment method within [Processing Time, e.g., 7-10 business days].
- If the return does not meet our eligibility criteria, we will inform you, and no refund will be issued.
5. Exchanges
If you wish to exchange an item for a different size, color, or style, please contact us within [Exchange Period, e.g., 30 days] of receiving your product. Exchanges are subject to product availability. Customers may be responsible for additional shipping fees associated with exchanges.
6. Non-Returnable Items
Certain items are non-returnable for hygiene reasons, including but not limited to:
- Opened nappies or nappy inserts
- Items marked as "final sale" or "non-returnable" at the time of purchase
7. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within [Defective Item Reporting Period, e.g., 7 days] of receipt. We will provide a replacement or refund at no additional cost after verifying the issue.
8. Refunds for International Orders
For international orders, we do not cover the costs of customs duties, taxes, or import fees, and these are non-refundable. If you return a product internationally, you will be responsible for return shipping and any associated fees.
9. Contact Information
If you have any questions about our Refund Policy, please contact us:
Nanny & Nature
Email: [Customer Support Email]
Phone: [Customer Support Phone Number]
Address: [Business Address], Australia
Thank you for choosing Nanny & Nature. We appreciate your understanding and are here to assist with any questions regarding our Refund Policy.
